There's no place like home

There's no scent like home

B.ORIGINAL

Frequently Asked Questions

A: Quite simply, a scented piece of wax with no wick! To use you will need a wax melter (tea light or electric).

A: We use our own unique blend of natural soy wax.  Along with vegan oils and biodegradable glitters – sustainable and eco friendly products are use throughout our range!

A:  Each scent will be different. Some will last multiple days/tea lights. Others may be more subtle and need replacing sooner.

A: Simply place your order through the website. You can choose for your items to be posted or collect in store.

A: Depending on your choice of delivery (1st or 2nd class), and also if there are any delays with Royal Mail – your order should be with you within 5 working days from dispatch.

A: We have worked hard to give you some of the most luxurious and unique scents on the market. Take a look on the scent list to get a full description of each scent on offer!

A: Of course! We have our own shop here in Plymouth, simply choose ‘click and collect’ at checkout.

A: Yes! We have worked hard to make sure our customers and our company are protected.

A: We are constantly evolving! We started with wax melts and now have a huge range of products.  Keep your eyes on our social media pages for latest news.

Safety Tips & Information

To ensure you get the maximum results from your wax melts whilst maintaining safety at all times please follow these simple but effective user instructions.

Please be mindful when choosing your wax burner to use Wax By B. wax melts.
There are lot’s of options out there, please read the instructions and follow the guidelines carefully.

Please never leave your wax melt unattended.

If using our wax hearts, one is plenty. Never over fill your wax burner, if you find your scent has disappeared, safely remove the wax and replace.

The strength of scent will vary from each fragrance. We recommend keeping doors and windows closed when burning in one room to get the maximum effect. When you feel it’s time for a change, let the wax cool and gently pop the wax out. Another option is to place a cotton wool ball into your dish and allow the ball to soak up the wax. Check out the videos on Facebook to see how it is done.

Please make sure you never use a sharp object to dig out the wax. You can damage your burner, or worse!
Our melts look delicious – please keep in mind they are not edible and make sure these are always out of reach from children and pets.

On the back of every melt packet (and online) , you will find a label with the ingredients listed along with out contact details. This is a legal requirement – we have worked hard to make sure we are compliant, if you have any questions about this, please do ask.

These instructions and tips will be here to stay – you may not find them along with your product so please refer back to the website if you have any queries.

Time Scale & Delivery

POSTAL ORDERS
All orders are posted within 2-3 working days. Please allow any additional time for your order to arrive depending on Royal Mail/Courier.

During busier periods, please allow an additional 2-3 working days for your order to be dispatched/ready for collection.

If you have any questions, please email waxbyb@outlook.com.

 

CLICK & COLLECT
We aim to have all of your orders ready for collection within 24-48 hours.
During busier periods, please allow an additional 2-3 working days for your order to be dispatched/ready for collection.
You will receive an email when your order is ready, collection will be from the shop during opening hours.

Returns & Refunds Policy

Our number 1 priority here at Wax By B. is that you are completely satisfied with your purchase. Which means we stand by our product 100%. If you have a problem with any of your orders, we will resolve this no matter what. We want you to be happy and a returning customer, so no matter what it is we are always happy to help.

Contact us either through the form on the website, one of our social media pages or email – waxbyb@outlook.com.

Please see our full terms here: Terms & Conditions

Klarna FAQs

A: Klarna is a payment service provider, from Sweden, who take end-to-end responsibility for your payment. They support 60 million consumers worldwide in over 70,000 online stores and are very safe to use.

A: If you have chosen to Pay After Delivery (with a 14 or 30 day grace period), Klarna will send you an email with further details on how to pay. Your email will contain a link to Klarna where you can settle your payment with your credit or debit card. If you do not pay Klarna within the grace period, late fees may apply.

A: Neither Klarna nor EGO run credit searches against you that could impact your credit rating. Klarna may run a quotation search which is an enquiry which only you, and other companies, can see and which does not affect credit scoring.

A: Payment information is processed securely by Klarna. No card details are transferred to or held by EGO. All transactions take place via connections secured with the latest industry standard security protocols.

A: After EGO has sent your order, you will receive an email with payment instructions, telling you when you need to pay by, it’s typically 14 or 30 days after the order is shipped. If you do not have your email to hand, you can contact Klarna’s Customer Service here.

A: If you want to make a purchase with Klarna you need to provide your name, address and email address. For some orders you may need to provide your mobile number or date of birth, too. All information will be sent to your email address, including payment reminders and links to your online statements. It’s very important, that you give us the correct details, as otherwise you will not receive the payment information and so be liable for delayed payment fees.

A: Although Pay After Delivery is widely promoted it is not always universally available. The Pay After Delivery method is automatically generated by algorithms that are dependent upon a number of factors including amount of order, the e-store, previous order history and item availability. Alternatively, you are able to complete your order by paying by credit or debit card at the checkout.

A: You can pay immediately with debit or credit card (Visa/Mastercard) in the checkout or take advantage of our Pay After Delivery payment option, where you can pay for the goods once you have received them via debit or credit card.

A: If you have received your goods and want to pay, either log in at www.klarna.com or click the link from the email Klarna sent you regarding this order. If you cannot log in to pay, contact Klarna’s Customer Service here.

A: If you pay by card, EGO will confirm your order right away. If paying by Pay After Delivery, Klarna will send you a payment confirmation to the email address that you have used for your order. If you have made a payment but not received the payment confirmation, you can always check the status of your order and payments by logging in at www.klarna.com.

A: If you would like to cancel your order, we ask you to contact the store where you made your purchase.

A: As soon as the store have registered your cancellation or your return, the refund will be processed within 5 business days.

A: Yes. When selecting Klarna as a payment method, you can choose to deliver the goods to an address other than your billing address. At the checkout, you will be given the option to enter a separate delivery address.

A: If you are close to your Pay After Delivery payment due date, you should also contact our Customer Service who will make any necessary adjustments to the statement and provide further help if needed.

A: Once the store has received the return (partial or full) and you have received their confirmation of this, an updated statement will be closed.

A: With Klarna’s Pay After Delivery, you have either 14 or 30 days to pay, so you don’t need to pay right away. If your due date is near and there is no sign of your goods, please call the store to check on delivery. You can also contact Klarna Customer Service so that we can postpone the due date on your payment.

A: If you have paid for your order with card, the refund will be made back to the same card. If you paid using bank transfer, you will need to provide Klarna with your IBAN number in order for Klarna to make the repayment. If you have not paid the invoice yet, then the refund will reduce the invoice or cancel it completely.

A: Visit Customer Service for Live Chat or call 020 300 50833

Monday – Saturday 9.00 AM – 6.00 PM, closed Sunday.